Easy Ways to Contact ALG Vacations®
What’s the best way to contact ALGV? Well, that depends on the type of support you need. Read on to learn when to chat us up, email us, or give us a call.
Hours of Operation*:
Monday – Saturday: 9:00 AM – 9:00 PM ET
Sunday: 10:00 AM – 2:00 PM ET
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Click to Chat
- Use for pre-travel FIT service (including GroupEase®) for faster, more efficient service
- Don't chat to make payments, request rooms above allotment, or price match
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Click to Email
- Use for all pre-travel FIT (including GroupEase®), during-travel, and post-travel needs—most emails answered within ten hours
- Don't email to make payments, or for price match
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Click to Call
- When the nature or complexity of your pre-travel issue may require a phone conversation
- During travel issues
- Enter your phone number with area code, then click the 'Enter Queue' button
*Urgent during-travel issues only: Call us 24/7/365. Click to call for the most efficient service. If you have no access to VAX, call us directly at 1-866-ALG-DESK (866-254-3375). From outside the U.S., dial +1-866-254-3375. Be sure to hold the "0" down to ensure you have the "+" sign included.
If you need to contact your BDM, require technical support on VAX, or need assistance with contracted groups or GroupEase®, we're happy to help.
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VAX Tech Support
For help with locked VAX accounts, technical issues, or error messages, contact VAX Tech Support.
Email: vaxtechsupport@vaxvacationaccess.com
Phone: 414-934-2900
Online Self-Help https://www.vaxvacationaccess.com/pages/vax-help-center/
Groups Support
Whether you need help with a GroupEase® booking or a contracted group booking, our fully trained group specialists will help you care for your group business.
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GroupEase® Support
General Group Inquiries: Call 1-844-986-1099
Booking Assistance: Call 1-866-ALG-DESK (866-254-3375)
Amenity Support: GroupEase@algvacations.com
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Contracted Groups
General Group Inquiries: Call 1-844-986-1099
Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM EST
Email: groupscare@applelg.net
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Custom Event Page Support
Looking for additional support for your group's custom event pages? Email your questions to us at groupcep@algvacations.com.
Advisor Rewards
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WAVES® and WAVEMAKER®
Contact us with questions about our WAVES® program or for assistance with your WAVES® account.
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Advisor Reward Travel Reservations
Redeem any Discounted Advisor Vacation (DAV) or WAVES® rewards travel by emailing your reservation itinerary and booking number (please do not just email a quote).
Request Submissions:
Monday – Thursday (excluding holidays): 8:00 AM – 5:00 PM ET
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ALGV Education
For questions about ALG Vacations® brands, booking tasks in VAX, and other education-related items.
Email: algeducation@algvacations.com
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ALGV360°
For inquiries about ALGV360°, our free web-based marketing platform for travel advisors.
Email: algv360@algvacations.com
Price Match
Whether you're finalizing a pre-approved price match with like-to-like components, or requesting a review of a special price match, submit your requests via email using the links below.
Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM EST
Airline Baggage Policies
Look up the baggage policies for any of the airlines we work with.
Mailing Address
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ALG Vacations®
8969 N. Port Washington Road
Milwaukee, WI 53217
Attention: Please reference the applicable person/department
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ALG Vacations®
3805 West Chester Pike, Ste. 240
Newtown Square, PA 19073
Attention: Please reference the applicable person/department
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.
Please complete this form and click Enter Queue.
Thank you for contacting ALG Vacations®.
You have been placed into the queue and will receive a call as soon as a team member is available to assist you.
We are sorry- we are experiencing difficulties connecting your request for a call. Please try again or call us directly at 1-866-ALG-DESK
Click to Call is currently unavailable.
Please call back tomorrow or contact us through one of our other options.
Please log in to VAX and try again. If still unsuccessful, call us directly at 1-866-ALG-DESK