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Reaching out to any or all of the six ALGV brands is easier than ever! Receive the most efficient service with our new Click to Chat, Click to Email or Click to Call support options. 

Contact Us

Reaching out to any or all of the six ALGV brands is easier than ever! Receive the most efficient service with our new Click to Chat, Click to Email or Click to Call support options. 

Contact Us

Reaching out to any or all of the six ALGV brands is easier than ever! Receive the most efficient service with our new Click to Chat, Click to Email or Click to Call support options. 

Contact Us

Reaching out to any or all of the six ALGV brands is easier than ever! Receive the most efficient service with our new Click to Chat, Click to Email or Click to Call support options. 

Easy Ways to Contact ALG Vacations®

What’s the best way to contact ALGV? Well, that depends on the type of support you need. Read on to learn when to chat us up, email us, or give us a call.

 

To ensure the most efficient service with our Click to Chat, Email or Call options, be sure you are logged into VAX. To review or update your VAX profile, visit VAX Account Settings and click on the Personal Information link.

 

To utilize our the ALG Click to Chat, Click to Email, and Click to Call features, please be sure to login to your account and have pop-up blockers disabled. Click here for instructions on how to disable pop-up blockers.

 

Hours of Operation*:

Monday – Saturday: 9:00 AM – 9:00 PM ET 
Sunday: 10:00 AM – 2:00 PM ET

 

*Urgent during-travel issues only: Call us 24/7/365. Click to call for the most efficient service. If you have no access to VAX, call us directly at 1-866-ALG-DESK (866-254-3375). From outside the U.S., dial +1-866-254-3375. Be sure to hold the "0" down to ensure you have the "+" sign included.

  • A man working on his laptop.

    Do It Yourself in VAX

    We're happy to provide personalized help when you need it, but we strongly recommend that you check out our Self-Help Library first. It's a great resource for advisors who value time and efficiency—and its use frees up our phone lines for urgent issues.

    View Now

 

 

More Ways to Get in Touch

If you need to contact your BDM, require technical support on VAX, or need assistance with contracted groups or GroupEase®, we're happy to help.

 

 

Groups Support

Whether you need help with a GroupEase® booking or a contracted group booking, our fully trained group specialists will help you care for your group business.

  • GroupEase Support

    GroupEase® Support

    General Group Inquiries: Call 1-844-986-1099

    Booking Assistance: Call 1-866-ALG-DESK (866-254-3375)

    Amenity Support: GroupEase@algvacations.com

  • Contracted Groups Support

    Contracted Groups

    General Group Inquiries: Call 1-844-986-1099

    Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM EST

    Email: groupscare@applelg.net

 

 

Advisor Rewards

  • ALG Vacations WAVES & Wavemaker Reward Program Support

    WAVES® and WAVEMAKER®

    Contact us with questions about our WAVES® program or for assistance with your WAVES® account.

     

    Email: wavesrewards@algvacations.com

  • Advisor Rewards

    Advisor Reward Travel Reservations

    Redeem any Discounted Advisor Vacation (DAV) or WAVES® rewards travel by emailing your reservation itinerary and booking number (please do not just email a quote).

     

    Request Submissions:

    Monday – Thursday (excluding holidays): 8:00 AM – 5:00 PM ET

     

    Email: agentrewardstravel@algvacations.com

 

 

Other Resources

  • A woman leads an educational webinar.

    ALGV Education

    For questions about ALG Vacations® brands, booking tasks in VAX, and other education-related items.

    Email: algeducation@algvacations.com

     

  • ALGV360

    ALGV360°

    For inquiries about ALGV360°, our free web-based marketing platform for travel advisors.

    Email: algv360@algvacations.com

     

 

 

Price Match

Whether you're finalizing a pre-approved price match with like-to-like components, or requesting a review of a special price match, submit your requests via email using the links below.

 

Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM EST

 

 

Airline Baggage Policies

Look up the baggage policies for any of the airlines we work with.

 

 

Mailing Address

  •  

    ALG Vacations®

    8969 N. Port Washington Road

    Milwaukee, WI 53217

    Attention: Please reference the applicable person/department

  • ALG Vacations®

    3805 West Chester Pike, Ste. 240

    Newtown Square, PA 19073

    Attention: Please reference the applicable person/department

 

 

ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.

Please complete this form and click Enter Queue.

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Thank you for contacting ALG Vacations®.

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Please call back tomorrow or contact us through one of our other options.

Please <strong><a href="/login?returnUrl=https://alg.www.vaxvacationaccess.com/tools/contact-us">log in</a></strong> to VAX and try again. If still unsuccessful, call us directly at 1-866-ALG-DESK