As of Sunday, February 22, 2026
Due to an unexpected closing of the Puerto Vallarta (PVR) airport, flights planned to fly in and out of the destination are cancelled. At this time, there is no information on when the airport will reopen.
Please note that the call center/ During Travel are experiencing extreme delays due to this situation coupled with severe weather on the East Coast.
Due to the advisory, the ALG Vacations® contact center is experiencing high call volumes. If your call is not urgent or your customers are not traveling within the next few days, please email us via click-to-contact for the most efficient service.
Airline Policies
For scheduled air flights, please check with your airline to see their latest policies on flights to Puerto Vallarta.
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American Airlines
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Delta Air Lines
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United Airlines
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Frontier Airlines
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JetBlue
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Spirit Airlines
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Southwest Airlines
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Sun Country Airlines
Pre-Travel Support
Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.
Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.
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Outbound flight was canceled. Clients want to change dates/destination, with or without TPP.
Action: Click-to-contact us with flight/date options.
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Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.
Action: Self-service by canceling booking.
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Flight has NOT been canceled and clients want to rebook, with or without TPP.
Action: Click-to-contact us on VAX with flight/date options.
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