As of this morning, advisors are experiencing issues adding Travel Protection to their bookings in the scenarios below. We are actively investigating these issues, and will work to resolve them soon as possible.

 

Please see below for the interim solutions available for the following issues:

Error When Pre-Selecting Travel Protection

• Issue: When selecting the "Pre-Select Travel Protection" option before starting a VAX search, advisors may receive an error message indicating the feature could not be added and should be added later through Features. However, the TPP option is not available in Features.
• Workaround: Do not use the Pre-Select Travel Protection option until this issue has been resolved. Travel Protection Plus can be added to all packages in the Features section when avoiding the pre-select option.

 

Travel Protection Not Displaying on Saved Itineraries

• Issue: When retrieving a saved itinerary, not all Travel Protection Plus options are appearing in Feature Availability.
• Workaround: Price the package from scratch and add TPP in the Features section.

 

Travel Protection Not Available on New Group Bookings

• Issue: When an advisor starts a new booking from the Groups Dashboard in VAX, the Travel Protection Plus options do not appear.
• Workaround: The Contact Center or the advisor's group pod can add the appropriate Travel Protection Plus on behalf of the advisor.

 

Thank you for your patience and understanding.

ALG Vacations^® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.