Frontier Airlines is now charging for Airport Agent Assistance for both Exclusive Nonstop Vacation Flight and scheduled air passengers. This applies to passengers requiring in-person assistance for check-in, boarding passes, and/or bag tags when self-service is available on flyfrontier.com, through the Frontier mobile app, or via airport kiosks. To avoid the Airport Agent Assistance fee, please take advantage of the options outlined below. Passengers will need their Frontier Airlines reservation number, which will be listed by the flight information in their travel documents.

 

Self-Service Options for Check-In and Boarding Passes

Download the Frontier mobile app within 24 hours of departure

Check in online at www.flyfrontier.com within 24 hours of departure and bring a printed boarding pass to the airport

Go to an airport kiosk

 

Important Note: Digital or printed boarding passes are not always available via the above self-service options. In some instances, you may receive an error message, especially with international flights. In these cases, whether you have bags or not, boarding passes will be provided at the BAG DROP COUNTER — not the Agent Assistance counter - at no charge.

 

Self-Service for Bag Tags

Print bag tags from an airport kiosk, and adhere bag tags to checked luggage

Proceed to the BAG DROP COUNTER, where Frontier agents will check passports, weigh checked bags, and—if not available at the kiosk—provide boarding passes.

 

Passengers who go to the airline check-in counter for any of these services vs. the bag drop counter will be charged a fee (from $25 per person).

 

As always, in-person assistance is always available for Frontier passengers. However, this assistance will be subject to the Airport Agent Assistance fee unless self-service options are not available or passengers qualify for fee exemptions.