Winter Storm Update as of 2/22/26, 12:00 PM EST
The current winter storms across the U.S. continues to disrupt travel and result in flight cancellations.
Due to the winter storm, the ALG Vacations® contact center is experiencing high call volumes. If your needs are not urgent, please refrain from calling so that bookings impacted by the storm can be prioritized and serviced efficiently.
If you are calling about an impact for travel due to the winter storm, click to call and press 1. If your clients wish to rebook, please research flight alternatives first, before you call or while on hold. Providing options for flights to our contact center will help us rebook to desired flights. Please refer to the airline advisory links below under “Airline Updates” for waiver policies. If clients wish to cancel and not rebook, please self-service the cancellation in VAX VacationAccess.
Thank you for your patience. Your understanding is appreciated.
Pre-Travel Support
Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.
Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.
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Outbound flight was canceled. Clients want to change dates/destination, with or without TPP.
Action: Click-to-contact us with flight/date options.
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Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.
Action: Self-service by canceling booking.
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Flight has NOT been canceled and clients want to rebook, with or without TPP.
Action: Click-to-contact us on VAX with flight/date options.
Airline Advisories
Find more information regarding any flight impacts or delays.
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.