The FAA has issued a nationwide ground stop because of communications issues affecting multiple air traffic control centers. The FAA has temporarily paused departures while it addresses the issue. Flights already in the air are being allowed to continue to their destinations.
Please be sure to check the airline sites for most up to date alerts, waivers and policies.
Airline Advisories
Find more information regarding any flight impacts or delays.
Due to the travel advisory, the ALG Vacations® contact center is experiencing high call volumes. If your call is not urgent or your customers are not traveling within the next few days, please email us via click-to-contact for the most efficient service.
Pre-Travel Support
Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.
Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.
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Outbound flight was canceled. Clients want to change dates/destination, with or without TPP.
Action: Click-to-contact us with flight/date options.
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Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.
Action: Self-service by canceling booking.
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Flight has NOT been canceled and clients want to rebook, with or without TPP.
Action: Click-to-contact us on VAX with flight/date options.
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.