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Hurricane Milton

As of 11 AM ET/10 AM CT on Friday, October 11

Hurricane Milton

As of 11 AM ET/10 AM CT on Friday, October 11

Hurricane Milton

As of 11 AM ET/10 AM CT on Friday, October 11

Hurricane Milton

As of 11 AM ET/10 AM CT on Friday, October 11

Hurricane Updates

Destination Updates

Cancun:

  • All services and activities resumed

 

Cozumel:

  • All services and activities resumed

 

Isla Mujeres:

  • All services and activities resumed

 

Florida:

  • St. Pete-Clearwater (PIE) International Airport remains closed. Reopening date TBD.
  • Tampa International (TPA) is open
  • Sarasota Airport (SRQ) remains closed. Reopening date TBD.
  • Orlando International (MCO) is open
  • Ft Meyers Airport (RSW) is open
  • Florida Melbourne (MLB) is open

Hotel Updates

Florida Attraction Updates:

  • Universal Orlando is open.
  • Walt Disney World theme parks, Disney Springs and mini-golf locations have reopened and are operating during their scheduled business hours.
  • Disney’s Typhoon Lagoon water park is expected to reopen to all guests on Saturday, October 12.
  • Seaworld Orlando is open.
  • Busch Gardens Tampa remains closed. Reopening date TBD.
  • Legoland Florida is open.
  • Gatorland Florida remains closed and is scheduled to reopen on Saturday, October 12th.
  • Disney FAQ is available here.

 

Hotel Updates:

  • Disney’s Fort Wilderness Resort & Campground and the Treehouse Villas at Disney’s Saratoga Springs Resort & Spa remain temporarily closed. Please continue to check back for updates on the reopening timeline.

 

 

Airline Updates

Please be sure to check the airline sites for most up to date alerts, waivers and policies.

Source: National Hurricane Center

 

 

Traveler Support

Due to the hurricane advisory, the ALG Vacations® contact center is experiencing high call volumes. If your call is not urgent or your customers are not traveling within 7 days, please email us via click-to-contact for the most efficient service.

  • person on their phone at the airport

    During Travel Support

    Please refer to our During Travel Guidelines for assistance with passengers currently in destination.

    Learn More

Pre-Travel Support

Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.

 

Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.

  • cancelled flight icon

    Outbound flight was canceled. Clients want to change dates/destination, with or without TPP. 

    Action: Click-to-contact us with flight/date options.

  • cancelled itinerary icon

    Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.

    Action: Self-service by canceling booking.

  • Plane moving icon

    Flight has NOT been canceled and clients want to rebook, with or without TPP. 

    Action: Click-to-contact us on VAX with flight/date options.

  • Travel Protection Plus

    How Travel Protection Plus (TPP) Impacts Their Travel

    Clients scheduled to travel in coming days:

    • With TPP, they may change or cancel with a full travel credit or cash refund less the TPP premium. 
    • Without TPP, penalties may apply.

     

    The airline and hotel policy may change as the event unfolds.

    View All Details on TPP
  • contact us on computer

    Click-To-Contact

    Whether you click-to-call or dial 1-866-ALG-DESK, calls are taken in order received. For superior service, use our click-to-contact options. Click-to-chat for fastest response. Thanks for your patience as we work through affected bookings.

    Contact Us

ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.