After careful consideration, ALG Vacations® has made the decision to offer a new Jamaica policy for travel November 15 - December 15, 2025. Our existing policy for travel prior to 11/15 still applies.
We have scheduled a special webinar for tomorrow, Nov. 7, to review this new Jamaica policy (and address the 2026 ORD/PUJ ENVF cancellation) – Register here.
ALGV will be accepting new Jamaica bookings arriving December 1, 2025 forward. At this time, the recovery of the destination is in progress and remains fluid. We are working closely with the hotels, excursions and tourism boards to monitor changes. We’ll continue updating the hotel updates section with any limited services or restrictions as new information becomes available.
Hotel Updates - As Of November 7, 2025
Filter
| Hotel Name | Hotel Chain | When will hotel accept new arrivals? | Cancellation Policy (FIT) |
|---|---|---|---|
| Azul Beach Resort Negril | Karisma Hotels & Resorts | 11/30/25 | Waivers through 1/1/2026 |
| Bahia Principe Grand Jamaica | Bahia Principe Hotels & Resorts | 12/01/25 | Waivers through 11/30/2025 |
| Bahia Principe Luxury Runaway Bay | Bahia Principe Hotels & Resorts | 02/01/26 | Waivers through 1/31/2026 |
| Breathless Montego Bay | Inclusive Collection | 02/01/26 | Waivers through 1/31/2026 |
| Catalonia Montego Bay | Catalonia Hotels | 01/01/27 | Waivers through 1/1/2026 |
| Club MoBay | Open | ||
| CocoLaPalm | Open | Waivers through 11/14/2025 | |
| Country Country | 11/14/25 | Waivers through 1/1/2026 | |
| Couples Negril | Couples Resorts All Inclusive All Jamaican | 12/01/25 | Waivers through 12/1/2025 |
| Couples Sans Souci | Couples Resorts All Inclusive All Jamaican | 12/01/25 | Waivers through 12/1/2025 |
| Couples Swept Away | Couples Resorts All Inclusive All Jamaican | 12/01/25 | Waivers through 12/1/2025 |
| Couples Tower Isle | Couples Resorts All Inclusive All Jamaican | 12/01/25 | Waivers through 12/1/2025 |
| Dreams Rose Hall | Inclusive Collection | 04/05/26 | Waivers through 1/31/2026 |
| Grand Decameron Montego Beach | Decameron All Inclusive Hotels & Resorts | 12/01/25 | Waivers through 2/28/2026 |
| Grand Palladium Jamaica Resort & Spa | Palladium Hotel Group | 11/10/25 | Waivers through 1/1/2026 |
| Grand Palladium Lady Hamilton Resort & Spa | Palladium Hotel Group | 11/10/25 | Waivers through 1/1/2026 |
| Half Moon Jamaica | 12/15/25 | Waivers through 11/14/2025 | |
| Hedonism II | 11/14/25 | Waivers through 11/30/2025 | |
| Hotel Riu Negril | Riu Hotels & Resorts | 11/15/25 | Waivers through 11/30/2025 |
| Hyatt Zilara Jamaica | Inclusive Collection | 04/05/26 | Waivers through 1/31/2026 |
| Hyatt Ziva Jamaica | Inclusive Collection | 04/05/26 | Waivers through 1/31/2026 |
| Iberostar Selection Rose Hall Suites | Iberostar Hotels & Resorts | 11/10/25 | Waivers through 1/1/2026 |
| Iberostar Waves Rose Hall Beach | Iberostar Hotels & Resorts | 11/10/25 | Waivers through 1/1/2026 |
| Jewel Grande Montego Bay | Inclusive Collection | 04/05/26 | Waivers through 1/31/2026 |
| JOIA Rose Hall by Iberostar | Iberostar Hotels & Resorts | 11/10/25 | Waivers through 1/1/2026 |
| Legends | 11/15/25 | ||
| Ocean Coral Spring | Ocean Signature Resorts | 11/07/25 | Waivers through 12/15/2025 |
| Ocean Eden Bay | Ocean Signature Resorts | 11/15/25 | Waivers through 12/15/2025 |
| Princess Grand Jamaica | Princess Hotels & Resorts | 12/01/25 | Waivers through 12/12/2025 |
| Princess Senses The Mangrove | Princess Hotels & Resorts | 12/01/25 | Waivers through 12/12/2025 |
| Riu Montego Bay Adults Only | Riu Hotels & Resorts | 11/20/25 | Waivers through 11/30/2025 |
| Riu Ocho Rios | Riu Hotels & Resorts | 11/09/25 | Waivers through 11/30/2025 |
| Riu Palace Aquarelle | Riu Hotels & Resorts | 12/15/25 | Waivers through 12/15/2025 |
| Riu Palace Jamaica Adults Only | Riu Hotels & Resorts | 11/30/25 | Waivers through 11/30/2025 |
| Riu Palace Tropical Bay | Riu Hotels & Resorts | 11/30/25 | Waivers through 11/30/2025 |
| Riu Reggae Adults Only | Riu Hotels & Resorts | 11/30/25 | Waivers through 11/30/2025 |
| Royalton Blue Waters Montego Bay, An Autograph Collection | Royalton Hotels & Resorts | 12/15/25 | Waivers through 1/1/2026 |
| Royalton Hideaway Blue Waters, An Autograph Collection – Adults Only | Royalton Hotels & Resorts | 12/15/25 | Waivers through 1/1/2026 |
| Royalton Hideaway Negril, An Autograph Collection – Adults Only | Royalton Hotels & Resorts | 12/15/25 | Waivers through 1/1/2026 |
| Royalton Negril, An Autograph Collection Resort | Royalton Hotels & Resorts | 12/15/25 | Waivers through 1/1/2026 |
| S Hotel Montego Bay | Open | ||
| Samsara | 11/15/25 | Waivers through 1/1/2026 | |
| Secrets St. James Montego Bay | Inclusive Collection | 02/01/26 | Waivers through 1/31/2026 |
| Secrets Wild Orchid Montego Bay | Inclusive Collection | 02/01/26 | Waivers through 1/31/2026 |
| Zoetry Montego Bay Jamaica | Inclusive Collection | 02/01/26 | Waivers through 1/31/2026 |
Airline Policies
Most major airlines have extended their policy deadlines to allow for brand or airline credits for travel scheduled after December 15, 2025. Please click your airline below for additional information.
Airline Advisories
Find more information regarding any flight impacts or delays.
-
American Airlines
Policy for travel through 1/31/26.
ALGV brand credit will be issued.
-
Delta Air Lines
Policy for travel through 12/18/25.
ALGV brand credit will be issued.
-
United Airlines
Policy for travel through 1/31/26.
ALGV brand credit will be issued.
-
Frontier Airlines
Policy for travel through 1/31/26.
Airline brand credit will be issued.
-
Air Canada
Policy for travel through 11/15/25.
-
JetBlue
Policy for travel through 1/31/26.
Airline brand credit will be issued.
-
Spirit Airlines
Policy for travel through 11/15/25.
Airline brand credit will be issued.
-
Southwest Airlines
Policy for travel through 11/15/25.
ALGV brand credit will be issued (Choice Preferred and Choice Extra fares). Airline brand credit will be issued (Choice and Basic Fares).
-
Westjet
Policy for travel through 11/15/25.
ALGV brand credit will be issued (All fares except Basic). Airline brand credit will be issued (Basic fares).
-
Sun Country Airlines
All MBJ flights suspended to February 15.
-
Caribbean Airlines
Policy for travel through 11/30/25.
Airline brand credit will be issued.
Due to the hurricane advisory, the ALG Vacations® contact center is experiencing high call volumes. If your call is not urgent or your customers are not traveling within the next few days, please email us via click-to-contact for the most efficient service.
Click here for a video that shows how to rebook a Jamaica booking with self-service in VAX.
Cancellation Requests
| For Bookings Arriving in Jamaica 10/26/25 - 11/14/25 | |
|---|---|
| For bookings WITH Travel Protection Plus | • Full Travel Credit TPP bookings may cancel & receive travel credit. The amount paid for Travel Protection Plus will also be credited. Cash back offer is also available. • Cash Back TPP bookings may cancel and receive a full refund. The amount paid for Travel Protection Plus will also be refunded. • You may want to rebook your clients immediately and prefer not to offer the full cash refund option. Please use Click to Contact to let us know you would like this to be a credit to rebook with. • Commission protection is NOT eligible due to waiving the amount paid for Travel Protection Plus. |
| Bookings WITHOUT Travel Protection Plus | • All penalties will be waived. We are offering reimbursement in the form of travel credit. Cash back offer is also available. |
| For Bookings Arriving in Jamaica 11/15/25 - 12/15/25 | |
|---|---|
| Bookings WITH or WITHOUT Travel Protection Plus | • With few exceptions, the entire cost of the vacation (with or without Travel Protection Plus-TPP), including airfare, hotel, TPP, and features like transfers and excursions, will be reimbursed for travel credit (or refunded with TPP cash-back or land-only cash-back) when you cancel more than 72 hours prior to scheduled travel through 12/15/25. |
| • The few exceptions to the above policy are penalties charged by a few smaller airlines. Additionally, Couples Resorts are requiring cancellation a minimum of 14 days prior to scheduled arrival. | |
| • Reimbursement will be in travel credit, unless clients purchased the Travel Protection Plus (TPP) cash-back option or is a land-only reservation, and the cost of TPP will be refunded/credited. | |
| • If you have already cancelled your clients’ travel from 11/15 – 12/15 and received a refund or travel credit, we will be recalculating that amount, and you may be eligible for additional credit. There’s no need to contact the call center—we’ll handle this for you and follow up via email once the adjustment is complete. These recalculations can take up to 30 days. | |
| • If your client wants to rebook travel within 30 days to any destination and immediate payment is required on the new booking using a travel credit or refund that is due, cancel the booking and call us using click to contact. Be prepared with your new booking details. We will escalate with accounting and move the funds to the new booking once received. | |
| • If you have or are due to receive a refund or credit from the airline directly, any ALGV refund/travel credit will exclude that amount. | |
| • The cost of TPP, when applicable, will be refunded or applied to travel credit based on the plan type purchased. | |
| • This policy applies to FIT (including GroupEase®) bookings only. Contracted group bookings are being addressed individually. The Groups team will reach out to each advisor with a contracted group booking for options. |
Pre-Travel Support
Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.
Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.
-
Outbound flight was canceled. Clients want to change dates/destination, with or without TPP.
Action: Click-to-contact us with flight/date options.
-
Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.
Action: Self-service by canceling booking.
-
Flight has NOT been canceled and clients want to rebook, with or without TPP.
Action: Click-to-contact us on VAX with flight/date options.
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.