Following Spirit Airlines’ liquidation and the cessation of its operations, we want to assure you that ALG Vacations® is here to support you and your clients.
For customers who are in-destination, please view our step-by-step guidance for rebooking flights or call our During Travel team. You will have the option to select a “Spirit Airlines” prompt for the most efficient handling of your request. We strongly recommend reviewing flight options in advance for faster rebooking.
For customers who have not yet traveled, call or email our Customer Care team with your clients’ preferred flights.
Please note that travelers will be responsible for any difference in fare.
Client is Continuing the Vacation with Travel Protection Plus
If your client’s flight is canceled, they have Travel Protection Plus, and they wish to continue their trip, follow the instructions in the scenarios below.
Client can purchase a new flight on an alternative airline by:
- Contacting the ALGV During Travel Team (we strongly recommend reviewing flight options in advance).
- OR booking with that airline directly (airline app, website, airline desk). Please notify the ALGV During Travel Team and advise your client to reach out to their DMC representative, using the contact information in their documents, with the new flight details for updated transfer times.
Please note the customer will be responsible for any difference in airfare and additional supplier costs not covered by Travel Protection Plus may apply.
Once the new flight has been booked, submit a Post-Travel Form to initiate a refund for the canceled airfare.
Client is Continuing the Vacation without Travel Protection Plus
If your client’s flight is canceled, they do NOT have Travel Protection Plus, and they wish to continue their trip, follow the instructions in the scenarios below.
Client can purchase a new flight on an alternative airline by:
- Contacting the ALGV During Travel Team (we strongly recommend reviewing flight options in advance).
- OR booking with that airline directly (airline app, website, airline desk). Please notify the ALGV During Travel Team and advise your client to reach out to their DMC representative, using the contact information in their documents, with the new flight details for updated transfer times.
Please note the customer will be responsible for any difference in airfare and additional supplier costs may apply.
Once the new flight has been booked, submit a Post-Travel Form to initiate a refund for the canceled airfare.
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.