After careful consideration, ALG Vacations® has made the decision to offer a new Jamaica policy for travel November 15 - December 15, 2025. Our existing policy for travel prior to 11/15 still applies.
ALGV will be accepting new Jamaica bookings arriving December 1, 2025 forward. At this time, the recovery of the destination is in progress and remains fluid. We are working closely with the hotels, excursions and tourism boards to monitor changes. We’ll continue updating the hotel updates section with any limited services or restrictions as new information becomes available.
-
View 10/30 Webinar with Jamaica Tourism
ALGV leaders walked through Jamaica policy and the JTB’s Deputy Director Philip Rose addressed advisors for the first time post-Melissa.
-
11/7 Webinar: Jamaica & 2026 ORD – PUJ
View our Nov. 7 webinar on demand to review our new Jamaica policy for arrivals Nov. 15- Dec 15, and the 2026 ORD/PUJ ENVF program
-
11/13 World Kindness Day Pro Power Hour
Jacki Marks will share ALGV’s kindness vision for 2026, and top Jamaica Tourist Board leaders will provide recovery updates.
Hotel Updates - As Of December 12, 2025
Filter
| Hotel Name | Hotel Chain | When will hotel accept new arrivals? | Cancellation Policy - FIT |
|---|---|---|---|
| Azul | Karisma | 11/10/25 | waivers thru 1/1/2026 |
| Bahia Principe Grand Jamaica | Bahia | 11/11/25 | waivers thru 11/14/2025 |
| Bahia Principe Luxury Runaway Bay | Bahia | 11/11/25 | waivers thru 11/14/2025 |
| Breathless Montego Bay | HIC | 01/31/26 | waivers thru 1/31/2026 |
| Catalonia Montego Bay | Catalonia | 11/16/25 | waivers thru 11/14/2025 |
| CocoLaPalm | waivers thru 11/14/2025 | ||
| Country Country | waivers thru 1/1/2026 | ||
| Couples Negril | Couples | 11/16/25 | waivers thru 11/14/2025 |
| Couples Sans Souci | Couples | 11/16/25 | waivers thru 11/14/2025 |
| Couples Swept Away | Couples | 11/16/25 | waivers thru 11/14/2025 |
| Couples Tower Isle | Couples | 11/16/25 | waivers thru 11/14/2025 |
| Dreams Rose Hall | HIC | 01/31/26 | waivers thru 1/31/2026 |
| Grand Decameron Montego Beach | Decameron | 11/03/25 | waivers thru 11/14/2025 |
| Grand Palladium Jamaica Resort & Spa | Palladium | 11/03/25 | waivers thru 11/14/2025 |
| Grand Palladium Lady Hamilton Resort & Spa | Palladium | 11/03/25 | waivers thru 11/14/2025 |
| Half Moon | 11/07/25 | waivers thru 11/14/2025 | |
| Hedonism II | waivers thru 11/14/2025 | ||
| Hotel Riu Negril | Riu | 11/13/25 | waivers thru 11/14/2025 |
| Hyatt Zilara Jamaica | HIC | 01/31/26 | waivers thru 1/31/2026 |
| Hyatt Ziva Jamaica | HIC | 01/31/26 | waivers thru 1/31/2026 |
| Iberostar Selection Rose Hall Suites | Iberostar | 11/10/25 | waivers thru 11/14/2025 |
| Iberostar Waves Rose Hall Beach | Iberostar | 11/10/25 | waivers thru 11/14/2025 |
| Jewel Grande | HIC | 01/31/26 | waivers thru 1/31/2026 |
| JOIA Rose Hall by Iberostar | Iberostar | 11/10/25 | waivers thru 11/14/2025 |
| Legends | 11/08/25 | ||
| Ocean Coral Spring | Ocean H10 | 11/16/25 | waivers thru 11/14/2025 |
| Ocean Eden Bay | Ocean H10 | 11/16/25 | waivers thru 11/14/2025 |
| Princess Grand Jamaica | Princess | 12/01/25 | waivers thru 11/14/2025 |
| Princess Senses The Mangrove | Princess | 12/01/25 | waivers thru 11/14/2025 |
| Riu Montego Bay | Riu | 11/13/25 | waivers thru 11/14/2025 |
| Riu Ocho Rios | Riu | 11/13/25 | waivers thru 11/14/2025 |
| Riu Palace Aquarelle | Riu | 12/01/25 | waivers thru 11/14/2025 |
| Riu Palace Jamaica Adults Only | Riu | 11/13/25 | waivers thru 11/14/2025 |
| Riu Palace Tropical Bay | Riu | 11/13/25 | waivers thru 11/14/2025 |
| Riu Reggae Adults Only | Riu | 11/13/25 | waivers thru 11/14/2025 |
| Royalton Blue Waters Montego Bay, An Autograph Collection | Royalton Hotels and Resorts | 11/15/25 | waivers until 2 days prior to arrival |
| Royalton Hideaway Blue Waters, An Autograph Collection All-Inclusive Resort – Adults Only | Royalton Hotels and Resorts | 11/15/25 | waivers until 2 days prior to arrival |
| ROYALTON HIDEAWAY NEGRIL, AN AUTOGRAPH COLLECTION ALL-INCLUSIVE RESORT - ADULTS ONLY | Royalton Hotels and Resorts | 11/15/25 | waivers until 2 days prior to arrival |
| Royalton Negril | Royalton Hotels and Resorts | 11/15/25 | waivers until 2 days prior to arrival |
| Samsara | 11/08/25 | waivers thru 1/1/2026 | |
| Secrets St. James Montego Bay | HIC | 01/31/26 | waivers thru 1/31/2026 |
| Secrets Wild Orchid Montego Bay | HIC | 01/31/26 | waivers thru 1/31/2026 |
| Zoetry Montego Bay Jamaica | HIC | 01/31/26 | waivers thru 1/31/2026 |
Airline Policies
Most major airlines have extended their policy deadlines to allow for brand or airline credits for travel scheduled after December 15, 2025. Please click your airline below for additional information.
Airline Advisories
Find more information regarding any flight impacts or delays.
-
American Airlines
Policy for travel through 1/31/26.
ALGV brand credit will be issued.
-
Delta Air Lines
Policy for travel through 1/31/26.
ALGV brand credit will be issued.
-
United Airlines
Policy for travel through 1/31/26.
ALGV brand credit will be issued.
-
Frontier Airlines
Policy for travel through 1/31/26.
Airline brand credit will be issued.
-
Air Canada
Policy for travel through 11/15/25.
-
JetBlue
Policy for travel through 1/31/26.
Airline brand credit will be issued.
-
Spirit Airlines
Policy for travel through 1/31/26.
Airline brand credit will be issued.
-
Southwest Airlines
Policy for travel through 1/31/26.
ALGV brand credit will be issued (Choice Preferred and Choice Extra fares). Airline brand credit will be issued (Choice and Basic Fares).
-
Westjet
Policy for travel through 1/4/26.
ALGV brand credit will be issued (All fares except Basic). Airline brand credit will be issued (Basic fares).
-
Sun Country Airlines
All MBJ flights suspended to February 15.
-
Caribbean Airlines
Policy for travel through 11/30/25.
Airline brand credit will be issued.
Due to the hurricane advisory, the ALG Vacations® contact center is experiencing high call volumes. If your call is not urgent or your customers are not traveling within the next few days, please email us via click-to-contact for the most efficient service.
Click here for a video that shows how to rebook a Jamaica booking with self-service in VAX.
Cancellation Requests
| For Bookings Arriving in Jamaica 10/26/25 - 11/14/25 | |
|---|---|
| For bookings WITH Travel Protection Plus | • Full Travel Credit TPP bookings may cancel & receive travel credit. The amount paid for Travel Protection Plus will also be credited. Cash back offer is also available. • Cash Back TPP bookings may cancel and receive a full refund. The amount paid for Travel Protection Plus will also be refunded. • You may want to rebook your clients immediately. Please use Click to Contact to let us know you would like this to be a credit to rebook with. |
| Bookings WITHOUT Travel Protection Plus | • All penalties will be waived. We are offering reimbursement in the form of travel credit. Cash back offer is also available. |
| For Bookings Arriving in Jamaica 11/15/25 - 12/15/25 | |
|---|---|
| Bookings WITH or WITHOUT Travel Protection Plus | • With few exceptions, the entire cost of the vacation (with or without Travel Protection Plus-TPP), including airfare, hotel, TPP, and features like transfers and excursions, will be reimbursed for travel credit (or refunded with TPP cash-back or land-only cash-back) when you cancel more than 72 hours prior to scheduled travel through 12/15/25. |
| • The few exceptions to the above policy are penalties charged by a few smaller airlines. Additionally, Couples Resorts are requiring 15 days or more prior to scheduled arrival for travel 12/1 - 12/15. If cancelled 14 - 3 days prior to scheduled arrival, customer will receive a Couples travel credit for the hotel portion. | |
| • Reimbursement will be in travel credit, unless clients purchased the Travel Protection Plus (TPP) cash-back option or is a land-only reservation, and the cost of TPP will be refunded/credited. | |
| • If you have already cancelled your clients’ travel from 11/15 – 12/15 and received a refund or travel credit, we will be recalculating that amount, and you may be eligible for additional credit. There’s no need to contact the call center—we’ll handle this for you and follow up via email once the adjustment is complete. These recalculations can take up to 30 days. | |
| • If your client wants to rebook travel within 30 days to any destination and immediate payment is required on the new booking using a travel credit or refund that is due, cancel the booking and call us using click to contact. Be prepared with your new booking details. We will escalate with accounting and move the funds to the new booking once received. | |
| • If you have or are due to receive a refund or credit from the airline directly, any ALGV refund/travel credit will exclude that amount. | |
| • The cost of TPP, when applicable, will be refunded or applied to travel credit based on the plan type purchased. | |
| • This policy applies to FIT (including GroupEase®) bookings only. Contracted group bookings are being addressed individually. The Groups team will reach out to each advisor with a contracted group booking for options. |
| For Bookings Arriving in Jamaica 12/15/25 - 1/31/26 | |
|---|---|
| Bookings WITH Travel Protection Plus | • ALGV is giving the TPP portion back on all TPP credit bookings if there are no supplier penalties. The credit will not include the TPP portion initially, and it could take up to 30 days for that portion to be added. If an immediate rebooking is needed for close-in travel, please contact the call center to accelerate and include the TPP portion to be moved over. |
| Bookings WITH Travel Protection Plus | • If there are no supplier penalties and the booking has cash back TPP, then the TPP portion will be considered used if the cash back benefit option is invoked. If you have a desire to rebook and convert the cash back TPP to a credit, then ALGV will give the full amount back including the TPP cost. |
| Bookings WITHOUT Travel Protection Plus | • If there is no TPP on the booking, then the booking is subject to any supplier penalties that are not covered by a supplier waiver. |
Pre-Travel Support
Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.
Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.
-
Outbound flight was canceled. Clients want to change dates/destination, with or without TPP.
Action: Click-to-contact us with flight/date options.
-
Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.
Action: Self-service by canceling booking.
-
Flight has NOT been canceled and clients want to rebook, with or without TPP.
Action: Click-to-contact us on VAX with flight/date options.
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.