Melissa made landfall in Southwestern Jamaica, near New Hope at approximately 1PM EST as a major category 5 hurricane with estimated winds of 185 MPH.
Hotel Updates:
Prepared and awaiting the arrival of hurricane Melissa.
Destination Updates:
Jamaica:
- Experiencing heavy rain and strong winds.
- These conditions are expected to continue to the next 3-4 hours.
- Conditions expected to improve later tonight.
- Kingston airport closed.
- Ocho Rios airport closed.
- Montego Bay airport closed.
- As of now reports of sporadic power outage.
Southern Bahamas and Turks & Caicos:
- Southern Bahamas (Long Island, Inagua, San Salvador, Acklins/Crooked Island, Exuma) under a hurricane watch.
- Tropical storm warning for Turks & Caicos
Please be sure to check the airline sites for most up to date alerts, waivers and policies.
Source: National Hurricane Center
Airline Advisories
Find more information regarding any flight impacts or delays.
Due to the hurricane advisory, the ALG Vacations® contact center is experiencing high call volumes. If your call is not urgent or your customers are not traveling within 7 days, please email us via click-to-contact for the most efficient service.
Cancellation Requests
For Bookings Arriving in Jamaica Now - 11/4/25
| For bookings WITH Travel Protection Plus | • Full Travel Credit TPP bookings made cancel & receive travel credit. Supplier penalties will result in using the travel protection. No penalties, and the Travel Protection Plus will be credited. • Cash Back TPP bookings may cancel and receive a full refund. Supplier penalties will result in using the travel protection. No penalties, and the Travel Protection Plus will be refunded. • You may want to rebook your clients immediately and prefer not to offer the full cash refund option. Please use Click to Contact to let us know you would like this to be a credit to rebook with. • Commission protection for any bookings with penalty/used TPP. If no penalties, then commission protection is NOT eligible due to waiving the amount paid for Travel Protection Plus. |
| Bookings WITHOUT Travel Protection Plus | • All brand pentalties will be waived, and the client is responsible for any supplier penalties. We are offering reimbursement in the form of travel credit. |
For Bookings Arriving in Jamaica 11/5/25 & Beyond
| Bookings WITH or WITHOUT Travel Protection Plus | • For departures 11/5/25 and beyond, all standard TPP policies will apply and commission will be protected per standard guidelines. |
Pre-Travel Support
Refer to these steps prior to your client's scheduled departure and follow the scenario that best applies.
Please note that even if their flight was canceled by the airline, you still need to take action on the reservation; see scenarios #1 and #2 below.
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Outbound flight was canceled. Clients want to change dates/destination, with or without TPP.
Action: Click-to-contact us with flight/date options.
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Outbound flight was canceled. Clients want to cancel reservation, with or without TPP.
Action: Self-service by canceling booking.
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Flight has NOT been canceled and clients want to rebook, with or without TPP.
Action: Click-to-contact us on VAX with flight/date options.
ALG Vacations® is not responsible for errors or omissions. Bookings are subject to the applicable brand’s current terms and conditions. ALG Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of ALG Vacations. CST #2139014-20.